Faqs

| SHIPPING |

Here at Tony&Mei we promise to do our best in shipping out your order as soon as possible.

Ready to ship items are are processed within 1-3 business days and ship directly from our studio on Oahu, Hawaii.  Some apparel & tees may take 2-7 for processing before it ships.

Custom Orders: typically ship 2-3 weeks after proof approval.  Please refer to the shipping notes on each custom item.

Partial Shipments: If you place an order with multiple items, you may receive your order in partial shipments.

| REFUNDS |

We value our customers and that means your happiness is truly important to us!

Because we firmly stand by our products 100%, we offer refunds for the below issues.  Better yet? Return shipping fees are on us!

  • Item was not delivered
  • Item has a manufacturing issue
  • Item is not as described
  • Item was the incorrect size or did not fit

To return an item, please contact us via the "CONTACT" tab at the top right of our home page.  We will email you a return shipping label pending return approval.  Please note, in order to qualify for a full refund, items must be unused, with tags, and in original packaging.  We have the right to deny returns that do not comply with our return policy.  

| Safety Information |

To ensure safety, never leave child unattended or sleeping with any bibs, accessories or toys as this may lead to suffocation, choking or strangulation. Occasionally inspect your items to make sure there is no damage that may pose a threat to your child.  Keep bibs, accessories or toys away from any heat source. 

| Legal Disclaimer |

We love babies and we care about their safety! Please read all of our safety information prior to using our products.  To ensure safety, never leave child unattended or sleeping with any bibs, accessories or toys as this may lead to suffocation, choking or strangulation. Occasionally inspect your items to make sure there is no damage that may pose a threat to your child.  Keep bibs, accessories or toys away from any heat source. Tony&Mei is not responsible for any negligence or injury to your child due to failure of following safety precautions and use and care instructions.  Failure of using our products for its intended purpose may pose a hazard to you or your baby.